Customer Service – does it exist anymore?
Within a 24 hour period, I encountered 3 incidents of bad customer service, from three different businesses. Each of them left a foul taste in…
Why you need to be marketing all the time?
All too often businesses decide that they need to do marketing when things start to slow down. What they don’t realise is that marketing is…
Show me the money
I had an interesting conversation with a potential client last week. It went like this, “hiring you is going to be an expense for my…
Are you a business with no website?
Did you know that nearly half of all Australian businesses have no website or not even a web presence? (according to the Australian Bureau of…
Five Tips to Improve Training Sales
Knowledge is power and education is the key. Training providers play an important role in shaping future leaders. So how can training providers reach their…
The Periodic Table Of SEO Success Factors
Search Engine Optimisation (SEO) can sometimes seem impossible. Here is an infographic with some great tips on maximising your SEO success. Source: The Periodic Table…
Social Listening: the Art of Listening in Social Media
Social media has grown to become the number one activity on the internet. The increase in social media interactions means that people are now talking…
How to Improve Customer Service in Your Business
We constantly hear about businesses delivering poor customer service, whether it’s a product that didn’t meet expectations, late delivery of a product, unreturned emails, or…