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I am accepting the terms and prices as stipulated in the quote provided by Creative Desk Pty Ltd.

Creative Desk Pty Ltd will invoice at the end of each month or on completion of the project, whichever occurs first. Invoices must be paid within 7 days of receipt otherwise late fees apply. Payment is by direct deposit or cheque. Payment via paypal or credit card will attract a surcharge.

After accepting the quote you agree to pay the full price as quoted. If the client cancels after accepting the quote Creative Desk Pty Ltd reserves the right to invoice the full price quoted. To cancel the services of Creative Desk Pty Ltd, you must advise in writing 14 days prior to the cancellation date, otherwise, we reserve the right to invoice for 14 days of work as a cancellation fee. For projects by the hour, that isn’t provided on a weekly or monthly basis, Creative Desk Pty Ltd will advise how many hours have been completed to date, an additional 2 hours will be charged as a cancellation fee.

All raw design files are owned by Creative Desk Pty Ltd, the client will receive the final pdf or image for their use.

Creative Desk Pty Ltd reserves the right to use any work created by us in our portfolio as examples of our work to demonstrate our skills to prospective clients.

Due to copyright legislation, Creative Desk Pty Ltd will only use images that we have purchased or obtained as free for use in the public domain. Quality images are sourced through Adobe Stock or Deposit Photos will be charged to the client at $10 per image. If you cannot verify the source of any images supplied to Creative Desk Pty Ltd, we reserve the right to refuse to use them in any work completed by us.

Subcontracting or Delegating Work
Creative Desk Pty reserves the right to delegate work to other members of the team or subcontract work out to meet the needs of their clients.

Purchases on Clients Behalf
Creative Desk Pty Ltd can make purchases on a clients behalf up to the value of $100, which we will on charge to the client in the next invoice. For larger purchases or orders, we can arrange on behalf of the client but the client will need to make payment arrangements.

Usual Work Hours
Creative Desk Pty Ltd is available Monday to Friday during business hours. We may choose to work outside of these hours. If your project requires work either after hours or on weekends, this will also attract a 50% surcharge. For example, an overnight job required by 9am the next morning.

Urgent Work
Urgent work is classified as anything that is required with less than 48 hours notice. This work will attract a 50% surcharge.

Retainer Agreement
Creative Desk Pty Ltd will retain the agreed number of hours for your business per week. It is up to the client to provide sufficient work to fulfil this retainer. Any unused hours will be forfeited. If the amount of work required exceeds the number of hours allocated, Creative Desk Pty Ltd will inform the client and the client can decide whether to pay for additional hours or wait until the next retainer period.

All confidential information remains the property of the disclosing party. Information will not be shared, disclosed or used for anything other than the purpose it was provided.

We reserve the right to update these terms and conditions as needed. This will be communicated with clients via email.

Last Updated: August 2019

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